Medical Doctor Robert Buckman consults businesspeople, including executives at IBM, Andersen Consulting, and Upjohn, on how to deliver bad news. As stated in an article by FastCompany, Buckman suggests communicating bad news by engaging and listening, maintaining emotions, and ending with summary: review the message, identify a plan, and agree on a "contract" for the next contact.
More Human Resources
More Human Resources
No comments:
Post a Comment