Condescending tones

The use of condescending tones is one of the biggest pet peeves at work, according to recent survey of 2,318 employees by workforce solutions company Randstad USA. Other workplace pet peeves include: public reprimands, micromanaging, loud talkers, cell phones ringing, speakerphones, personal conversations, and the use of PDAs during meetings.
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Margaret J. Wheatley

"The things we fear most in organizations -- fluctuations, disturbances, imbalances -- are the primary sources of creativity." - Margaret J. Wheatley.
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The Balanced Scorecard

The Balanced Scorecard concept is a management and measurement system which enables organizations to clarify their vision and strategy and translate them into action. The goal of the balanced scorecard is to tie business performance to organizational strategy by measuring results in four areas: financial performance, customer knowledge, internal business processes, and learning and growth.
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Non-literate in English

Five percent of U.S. adults, or about 11 million people, lack literacy in English, according to the Department of Education. People classified as Non-literate in English were not able to communicate with interviewers or were unable to answer a minimum number of questions during a literacy assessment.
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Employee Benefit Advisor

Employee Benefit Advisor magazine provides in-depth articles for benefit advisers, brokers, consultants, worksite marketers and enrollment specialists. The publication provides need-to-know benefits information, market influences such as legal and regulatory changes, new benefit products, and better ways of delivering, marketing and selling benefits.
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Formal severance

Employers with formal severance policies spend less on severance packages than those that do not, according to a study by Right Management Consultants Inc. Companies with informal policies tend to incur higher administrative and severance costs associated with the packages due to policy decisions that are made on a case-by-case basis, often resulting in more generous packages.
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Title inflation

Title inflation is the practice of offering an employee an inflated or trumped-up job title in lieu of a salary increase. The employee's actual duties at the company may not be on par with the salary level generally associated with their inflated title. Title inflation generally occurs during tight labor market conditions.
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