Patience among Americans

A recent Associated Press study attempted to gauge the level of patience among Americans. The study found that the average time people will wait in line before leaving is 17 minutes and the average time they will wait on the phone before hanging up is 9 minutes. On average, women were found to be more patient than men, while suburban residents tended to be more patient than urban residents.
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USERRA

The Uniformed Services Employment and Reemployment Rights Act (USERRA) was enacted in 1994. The law prohibits discrimination or denial of employment against persons because of their military service. USERRA also protects the right of veterans and reservists to reclaim their civilian employment after being absent due to military service or training.
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Dangerous jobs

According to the Bureau of Labor Statistics, the most dangerous jobs in America are: timber cutters, fishers, pilots and navigators, structural metal workers, drivers-sales workers, roofers, electrical power installers, farm occupations, construction laborers, and truck drivers.
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HR Training and Development Manager

The HR Training and Development Manager is responsible for the organization's staff training requirements, programs, and career development needs. They supervise training staff, plan and administer training seminars, and manage conflict resolution, team building, and employee skill evaluations.
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HR Employee Relations Manager

The HR Employee Relations Manager directs the organization's employee relations function. They develop employee relations policies and ensure consistent application of company policies and procedures. In addition, they are responsible for employee dispute resolution procedures, performing internal audits, and taking appropriate action to correct any employee relations issues.
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Exit interviews

The average response rate for exit interviews is approximately 35%. Improve exit interview participation rates: provide simplified questionnaires; let the employee know their feedback is valuable; let the employee know their honest feedback will not result in repercussions; and audit the events that occur from the time an employee gives notice to when the employee submits the exit interview.
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PHR and SPHR certification

The Professional in Human Resources (PHR) and Senior Professional in Human Resources (SPHR) are certifications offered by the Human Resource Certification Institute. They recognize those demonstrating mastery of strategic management; workforce planning and employment; human resource development; compensation and benefits; employee and labor relations; and occupational health, safety and security.
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